Welcome to The Ellum Events& Design

Event Decor & Rental Company Policies

Booking & Payments

• A 50% non-refundable deposit is required at the time of booking to secure your event date.
• The remaining balance must be paid in full no later than 7 days before the event .
• Events booked within 7 days of the event date require full payment plus a rush fee.
• Contracts must be signed  and returned upon receipt or else booking will be automatically canceled two days after initial contract receipt. 

Cancellations & Rescheduling

• Deposits are non-refundable under all circumstances.
• Cancellations made less than 14 days prior to the event forfeit all payments made.
• Rescheduling is subject to date availability and must be requested at least 14 days in advance.
• A rescheduling fee may apply depending on circumstances.

• All rental items must be returned in the same condition they were received.
• Damaged, lost, or stolen items will incur a replacement fee.
• Rentals are for event-day use only, unless otherwise agreed in writing.
• Client is responsible for ensuring rental items are secure during the event.

• Our team is responsible for setup and breakdown unless otherwise specified in your contract.
• Setup time and access must be coordinated in advance with the venue.
• We are not responsible for decor moved, tampered with, or damaged by guests, vendors, or venue staff after setup is complete.
• Certain venues may require proof of insurance; clients are responsible for confirming venue requirements.

• Client must provide accurate event details including date, time, location, and access information.
• Any last-minute changes (within 72 hours) are subject to additional fees.
• Client (or a designated point of contact) must be present for final walkthrough and approval at setup.

• We are not responsible for accidents, injuries, or damages caused by improper use of rentals or decor once setup is complete.
• Weather-related risks (wind, rain, etc.) affecting outdoor setups are the responsibility of the client. Alternate arrangements are strongly recommended for outdoor events.

• We reserve the right to photograph completed setups for portfolio and marketing purposes.
• Client information will remain confidential unless explicit permission is given.